Website Maintenance & Support
Updates, backups, security monitoring and improvements — proactively, not reactively.
A website is infrastructure. Left unmaintained, it becomes a security liability, a performance drag and eventually a rebuild. Our care plans keep it healthy and continue improving it month after month.
Every plan includes staged updates with testing before deployment, off-site backups with verified restores, uptime and security monitoring, malware scanning, and a monthly report. Crucially, each plan includes an improvement allowance — hours we spend on speed, SEO or content fixes rather than simply keeping the lights on.
We monitor rather than assume: real-time alerts for downtime, failed logins, file changes and broken forms, with defined response times by severity.
- 99.98%
- Uptime
- <2h
- Response time
- 0
- Security incidents
critical issues
99.98%
Monitored uptime across managed sites
The problems we fix
Updates that break the site
Applying core and plugin updates straight to production causes avoidable outages and layout failures.
Backups that have never been restored
An untested backup is not a backup. We verify restores quarterly.
Nobody watching for downtime
Sites regularly stay down for hours because no alert fires when a form or certificate fails.
How we fix them
Staged update pipeline
Updates applied and tested on staging, then deployed with a rollback path and visual regression check.
Verified backup and restore
Daily off-site backups plus scheduled restore drills so recovery is proven, not assumed.
24/7 monitoring and alerting
Uptime, SSL expiry, malware, form submissions and error rates watched with severity-based response.
What Website Maintenance & Support includes
What you actually get
- Staged core, theme and plugin updates with testing
- Daily off-site backups and quarterly restore verification
- Security monitoring, malware scanning and firewall management
- Uptime, SSL, DNS and form-submission monitoring
- Performance and Core Web Vitals monitoring
- Broken link and 404 monitoring
- Monthly improvement hours (speed, SEO, content, design fixes)
- Monthly health report with metrics and recommendations
Tools & platforms
- Cloudflare
- UptimeRobot
- Wordfence
- Sentry
- WP Umbrella
- Google Search Console
How we deliver it
- 01
Onboarding
Audit the site, fix critical issues, set up monitoring, backups and access.
Week 1
- 02
Stabilise
Resolve accumulated security, performance and broken-content problems.
Week 1–3
- 03
Maintain
Staged updates, monitoring response, security patching and reporting.
Monthly
- 04
Improve
Use the monthly allowance on agreed speed, SEO and UX improvements.
Monthly
- 05
Review
Quarterly strategy call covering health, performance and the next improvements.
Quarterly
Website Maintenance & Support — common questions
Discuss your website maintenance & support project
Book a free 30-minute consultation and get a written plan — whether or not you work with us.